Privacy Policy

Introduction

At SenweiTech, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or engage with our services. We understand the importance of privacy in the B2B environment and are dedicated to maintaining the highest standards of data protection for our business partners.

Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, company name, job title, and business address
• Business Information: Company size, industry, purchasing requirements, and project specifications
• Payment Information: Credit card details, billing address, and payment history (processed securely through third-party payment processors)
• Technical Information: IP address, browser type, operating system, and website usage data
• Communication Data: Records of correspondence, inquiries, and support requests
• Marketing Preferences: Your preferences for receiving marketing communications and newsletters

How We Use Your Information

We use your personal information for the following purposes:

• Order Processing: To process your orders, arrange shipping, and provide customer support
• Business Communication: To respond to inquiries, provide quotes, and maintain business relationships
• Product Development: To understand customer needs and improve our inkjet film products and services
• Website Improvement: To analyze website usage and enhance user experience
• Marketing Communications: To send relevant product updates, industry news, and promotional materials (with your consent)
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations
• Fraud Prevention: To detect and prevent fraudulent activities and protect our business interests

How We Protect Your Information

We implement comprehensive security measures to protect your personal information:

• Data Encryption: All sensitive data is encrypted using industry-standard SSL/TLS protocols
• Secure Servers: Our servers are hosted in secure data centers with 24/7 monitoring and physical security
• Access Controls: Restricted access to personal data on a need-to-know basis with multi-factor authentication
• Regular Security Audits: Periodic security assessments and vulnerability testing
• Employee Training: Regular privacy and security training for all staff members
• Data Backup: Secure backup systems to ensure data integrity and availability

Sharing of Information

We may share your personal information in the following circumstances:

• Service Providers: With trusted third-party service providers such as payment processors, shipping companies, and IT support services
• Business Partners: With authorized distributors or partners when necessary to fulfill your orders or provide services
• Legal Requirements: When required by law, court orders, or government regulations
• Business Transfers: In the event of a merger, acquisition, or sale of our business assets
• Consent: With your explicit consent for specific purposes

We never sell, rent, or trade your personal information to third parties for their marketing purposes.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Essential Cookies: Enable basic website functionality and navigation
• Analytics Cookies: Understand how visitors use our website and identify areas for improvement
• Marketing Cookies: Deliver relevant advertisements and measure campaign effectiveness
• Preference Cookies: Remember your settings and preferences for future visits

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete personal information
• Deletion: Request deletion of your personal information under certain circumstances
• Portability: Request transfer of your personal information to another service provider
• Restriction: Request restriction of processing of your personal information
• Objection: Object to processing of your personal information for certain purposes
• Opt-out: Unsubscribe from marketing communications at any time
• Withdraw Consent: Withdraw your consent for data processing where applicable

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our typical retention periods are:

• Customer Account Information: For the duration of the business relationship plus 7 years
• Transaction Records: 7 years for accounting and tax purposes
• Marketing Communications: Until you unsubscribe or request deletion
• Website Analytics: 26 months for Google Analytics data

International Data Transfers

As a global B2B supplier, we may transfer your personal information to countries outside your jurisdiction. When we do so, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by regulatory bodies
• Certification schemes and codes of conduct

Children's Privacy

Our services are designed for business use and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:

• Post the updated Privacy Policy on our website with a new "Last Updated" date
• Send email notifications to registered customers about material changes
• Provide additional notice as required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.